How Do You Use Vanilla?

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I’m doing some research for an article I’m writing, and I thought it might be better to once again reach out to the people who use Vanilla.

How do you use Vanilla?

ie. A support forum? A fansite? etc

How has Vanilla been helpful to you in achieving your goals?

ie. My customers got the answers they needed; We grew a great community of fans; etc

Has Vanilla saved you money? time?

Please share as much information as you want. You can post in the comments here on this blog, or email me at mark [at] lussumo [dot] com.